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Last updated: 22nd June 2026

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Silverback Consultants respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, use our services, or otherwise interact with us.

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For the purposes of this Privacy Policy, “Silverback Consultants”, “we”, “us” or “our” refers to Silverback Consultants.

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1. Who we are

Silverback Consultants is a consultancy business providing specialist advisory and consulting services.

Contact details:
Silverback Consultants
2 Fiennes Lane, Upper Froyle, Alton, GU34 4FA
Email: info@silverbackconsultants.com
 

For any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

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2. What personal data we collect

We may collect and process the following types of personal data:

• Identity information, such as your name, job title, organisation and professional profile.

• Contact information, such as your email address, telephone number, business address and correspondence details.

• Enquiry information, such as information you provide through our website contact forms, email communications, consultation requests or other messages.

• Client and business information, such as information shared with us during the course of providing consultancy services.

• Technical information, such as your IP address, browser type, device information, operating system, pages visited, referral source and website usage data.

• Marketing and communication preferences, such as whether you have opted in to receive updates from us.

We do not intentionally collect special category personal data through our website unless you choose to provide it to us.
 

3. How we collect personal data

We may collect personal data when you:

• visit or browse our website;

• complete a contact form on our website;

• contact us by email, phone, LinkedIn or other channels;

• engage us to provide services;

• attend a meeting, event or consultation with us;

• subscribe to updates or marketing communications;

• interact with our website, including through cookies and analytics tools.

Our website is hosted on Wix. Wix and any apps, plugins or integrations used on our website may collect technical and usage data in accordance with their own systems and policies.
 

4. How we use your personal data

We may use your personal data for the following purposes:

• to respond to enquiries and requests;

• to provide consultancy services;

• to manage client relationships;

• to prepare proposals, contracts, invoices and related documents;

• to operate, maintain and improve our website;

• to understand how visitors use our website;

• to send relevant updates or marketing communications, where permitted;

• to comply with legal, regulatory, tax and accounting obligations;

• to protect our business, website, systems and legal rights.
   

5. Our lawful bases for using personal data

We will only use your personal data where we have a lawful basis to do so. Depending on the circumstances, this may include:

• Contract: where processing is necessary to provide services or take steps before entering into a contract.

• Legitimate interests: where processing is necessary for our business interests, such as responding to enquiries, managing relationships, improving our website and developing our services.

• Consent: where you have given clear consent, for example for certain marketing communications or non-essential cookies.

• Legal obligation: where processing is necessary to comply with our legal, regulatory, tax or accounting duties.

Where we rely on consent, you may withdraw your consent at any time.
 

6. Cookies and website analytics

Our website may use cookies and similar technologies to help it function, improve performance, analyse traffic and understand how visitors interact with the site.

Some cookies are essential for the operation of the website. Others, such as analytics or marketing cookies, may require your consent depending on your location and the type of cookie used.

You can manage cookie preferences through the cookie banner or settings available on our website, where enabled. You may also be able to control cookies through your browser settings.

Because our website is built using Wix, Wix may place certain cookies or similar technologies for security, functionality, analytics and performance purposes.
 

7. Sharing personal data

We may share personal data with trusted third parties where necessary, including:

• website hosting and technology providers, including Wix;

• email, CRM, analytics and business software providers;

• professional advisers, such as accountants, lawyers or consultants;

• payment, banking, invoicing or accounting providers;

• regulators, authorities or law enforcement bodies where required by law;

• prospective buyers, investors or advisers in connection with a business transaction, where relevant.

We do not sell your personal data.
 

8. International transfers

Some of our service providers, including website, cloud, email or software providers, may process personal data outside the UK or European Economic Area.

Where personal data is transferred internationally, we will take appropriate steps to ensure that it is protected in accordance with applicable data protection laws. This may include using recognised contractual safeguards or relying on adequacy decisions where available.
 

9. How long we keep personal data

We will only keep personal data for as long as reasonably necessary for the purposes for which it was collected, including to provide services, respond to enquiries, maintain business records, comply with legal obligations and resolve disputes.

Retention periods may vary depending on the nature of the data and our relationship with you. For example, we may keep client, contract, accounting and tax records for a period required by law.

When personal data is no longer required, we will securely delete, anonymise or archive it.
 

10. How we protect personal data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email system or online service can be guaranteed to be completely secure. You are responsible for ensuring that any information you send to us is sent securely and appropriately.
 

11. Your rights

Depending on applicable data protection laws, you may have the right to:

• request access to the personal data we hold about you;

• request correction of inaccurate or incomplete data;

• request deletion of your personal data;

• request restriction of processing;

• object to processing based on legitimate interests;

• request data portability;

• withdraw consent where processing is based on consent;

• object to direct marketing at any time.

To exercise any of these rights, please contact us at info@silverbackconsultants.com

We may need to verify your identity before responding to a request.
 

12. Marketing communications

We may send you marketing communications where you have opted in or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails, where available, or by contacting us directly.
 

13. Third-party links

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of those third-party sites. We encourage you to read their privacy policies before providing any personal data.
 

14. Children’s privacy

Our website and services are not directed at children. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so that we can take appropriate action.
 

15. Complaints

If you have concerns about how we use your personal data, please contact us first so that we can try to resolve the issue.
 

You also have the right to complain to the UK Information Commissioner’s Office, the UK supervisory authority for data protection matters.
 

ICO website: www.ico.org.uk
 

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations or data handling practices.
 

The latest version will always be posted on this page, with the “Last updated” date shown at the top.